Inspection on 24/02/06 for Whitwood Hall
Also see our care home review for Whitwood Hall for more information
This inspection was carried out on 24th February 2006.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The work of the staff and the systems operated at the home make sure that people only move into the home once assurances have been given that their assessed needs can be appropriately met. The systems and procedures operated by the staff at the home make sure that the assessed needs of the service users are set out in a plan, ensuring that their health, physical and social needs are recorded, along with the actions needed to be taken by the staff. Staff develop these plans with people giving details of their needs and preferences, and set out how they will be met, in a way that the individuals find acceptable. People`s health, personal and social care needs are set out in the plans, and the work of the staff and the systems operated at Whitwood Hall make sure that people`s health care and medication needs are met. Service users confirmed that they are treated with respect and dignity. The systems and procedures operated by the staff at the home make sure that service users and their carers are made aware of how to raise issues and complain, giving them confidence that they will be listened to and their views acted on. There are satisfactory systems in place that endeavour to protect service users from abuse and harm. The current staffing numbers and skill mix of staff are appropriate to the assessed needs of the service users, the size, layout and purpose of the home.The safety of people at the home is promoted via a good mix of staff with difference experience, skills, abilities and qualifications. The manager operates a thorough recruitment procedure based on equal opportunities and ensuring the protection of service users. The manager ensures that there is a good staff training and development programme and ensures staff fulfill the aims of the home and meet the changing needs of service users. The health and safety of service users and staff are promoted and protected by satisfactory systems and procedures. The manager is registered with the Commission and as such has the relevant qualifications, experience and skills to manage the home. The manager does this well, and ensures that standards are maintained.
What the care home could do better:
None of the areas of service provision that were assessed were found to be in need of improvement. Standards have been maintained. The manager and staff are to be commended for this.