Inspection on 22/09/05 for Whitwood Hall
Also see our care home review for Whitwood Hall for more information
This inspection was carried out on 22nd September 2005.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Poor. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector found no outstanding requirements from the previous inspection report, but made 1 statutory requirements (actions the home must comply with) as a result of this inspection.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The systems and procedures operated by the home, and the work of the staff ensure that service users assessed and changing needs and personal goals are reflected within an individual plan. Service users are assisted to make decisions about their lives and are supported to take risks as part of an independent lifestyle. The staff understand that lifestyle aspirations will naturally vary according to the person`s age, culture, experience and interest. Opportunities for personal development and independent living are created, and service users access community facilities and leisure activities. The staff at the home make sure that the healthcare needs of people are assessed and recorded, and opportunities are created to make sure these needs are met. The systems and procedures operated by the home, and the work of the staff ensure that service users feel their views are listened to and acted on. There are satisfactory systems in place for responding to suspected or alleged abuse. Service users live in a homely, comfortable and clean environment. Service users are supported and protected by the home`s recruitment policy and practices. Service users benefit from well supported and supervised staff.
What has improved since the last inspection?
The management of the home have introduced a core team approach to the support offered to the service user group. The deputy manager explained that this has had a dramatic effect on the quality of service provided. Service users are now provided with more individualized and person centred care from staff members who are familiar with their needs, desires and aspirations. One staff member explained that she thought the system worked well, and that the management team support her effectively in her role also.
What the care home could do better:
The health and welfare of the service users and staff is protected by the safety systems operated by the home, however, the practice of propping fire doors open potentially places services users and staff at risk in the event of a fire. Consultation with the fire authority would clarify how best to keep doors open safety without placing at risk.