Care Home: Amersham Care Home

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Annual service review Name of Service: Amersham Care Home The quality rating for this care home is: The rating was made on: two star good service 0 4 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michelle Finniear Date of this annual service review: 0 9 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 454 Babbacombe Road Torquay Devon TQ1 1HW 01803292762 Telephone number: Fax number: Email address: Provider web address:   lynette@clayfieldcarehome.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Mr Antony John Hollick,Mrs Lynette Sylvia Hollick Number of places (if applicable): Under 65 Over 65 15 0 0 0 15 15 The maximum number of service users who can be accommodated is 15. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the service are within the following categories: Dementia - (Code DE) Physical disability aged 65 years and over on admission - (Code PD(E)) Old age not falling within any other category - (Code OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Amersham House is a converted period property, situated on the Babbacombe Road about a mile from Torquay harbour. The service provides personal care for up to 15 Annual Service Review Page 2 of 6 None 0 4 1 2 2 0 0 8 older people with dementia or some degree of physical disability. The home is equipped with aids to support people who are physically frail such as hoists in the bathrooms on the ground and first floor, a mobile hoist that can be used in bedrooms, and there are stair lifts to access the first and mezzanine floors. There are eleven single bedrooms, eight with en-suite facilities. There are also two double bedrooms, one having en-suite facilities and one without but being next door to a bathroom with disabled toilet facilities. On the ground floor there is a comfortable lounge, and a conservatory, which also serves as the dining and activities room. The Home has a minibus, with wheelchairs access, which is used for trips out. The garden is partly accessible and has raised beds and appropriate garden furniture. The front door is accessed from the main street by a shallow ramp. There is free on street parking, without time limits, outside the front of the home. Fees range from £380 to £395 per week (2008). Copies of the latest inspection reports are available in the home or from CQC. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? To complete this Annual service review we asked the home to complete an Annual Quality Assurance Assessment (AQAA) which gives us information about how the home is being run; We sent questionnaires to the people living and working at the home to ask their views on the service; We looked at the last inspection report and all the information we have received about the service since our last inspection. This includes any notifications, which are the way in which the home tells us about incidents or accidents that have occurred at the home; We looked at the way the home has managed any concerns or complaints. We also sent questionnaires to professionals who visit the service. This helps us to get a variety of views of the service to help us make our judgement. What has this told us about the service? The home sent us their AQAA when we asked for it. It was comprehensive and gave us the information we needed. From the information we have received we have decided the home continues to provide good outcomes for the people who live there. The home told us that since their last inspection they have purchased new lounge furniture, a large flat screen TV and increased gardening opportunities; standardised their interview process for equality and diversity monitoring purposes; improved the service user guide and care assessment/planning documentation; provided dementia awareness training for key staff; introduced a key worker system; provided additional en suite facilities; provided single rooms for two people who used to share; purchased a portable ramp for easier access to the back garden; introduced a more efficient drug administration system, including a new drug trolley and storage facilities; introduced falls risk assessments in care plans; appointed an administrator, and provided a new fax machine, laser printer and filing cabinets. They have also told us that they are planning to put in better lighting in the hallway; arrange more outside entertainment; put a summary of local GPs and their contact details in the service user guide; provide an information pack to be given to people considering moving into the home; continue with refurbishment of the home and programme of staff training; adopt the key messages from recent reports; provide themed activity days; provide regular exercise sessions; improve life stories in care plans; provide Mental Capacity Act assessments for each person; provide a computer for the use of people at the home; improve records and auditing systems relating to Annual Service Review Page 4 of 6 accidents; consider the provision of a walk in shower; and the manager is to complete her Managers award. The home have told us that they have not had any complaints made about the service in the last 12 months. People who completed questionnaires told us the home provided: Good general care and emotional support A home that cares and listens to our needs Does everything well, looks after you well, caring staff Looks after us well, good at cleaning, home very clean and tidy, home is friendly for staff and service users; The staff are always very cheerful and very caring, noticing any changes in physical or emotional health and take appropriate action Good at caring, cooking tea, nice to chat to carers who are nice to talk to. Staff working at the home or community medical staff visiting in a professional capacity told us: The home provides good quality care for all residents. Every residents individual needs are met to a high standard. The communication between members of staff, seniors and management are to a high level. I believe we do have an effective care team and communication is paramount to the workings of the home. We try our best to give our all into the care in the time we have to do it. Its also very clean and well kept. Very prompt to act accordingly concerning care We have a good team and residents feel very happy in their home environment. However some people also felt the home needed more staffing support, especially in the afternoons, and one person felt that the standards of food could be higher. What are we going to do as a result of this annual service review? We are not going to change our plans and will carry out a Key Inspection by the 4th December 2010. However we can inspect the home at any time if we have concerns about the service or the people living there. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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