Care Home: Belmont House

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What the care home does well Belmont is a welcoming, calm and relaxed home. The Provider and the staff team pride themselves on providing an `extended family` to the people living there. The service was described by one person as `you could not ask for anything better`. The admission procedure is good and shows that staff make sure they can meet the person`s needs before they are admitted. People tell us that the admission process is made easier by the staff at the home. People receive a very good standard of personal care, and communication with healthcare professionals in the community is very good. The care people receive is provided in a safe way and medicines are well-managed by the staff. Staff at the home make sure people see healthcare professionals and access health care within the NHS and community when they need to. The care planning documentation at home are good and mean that staff know how to care for somebody in a safe and consistent way that meet their individual needs and preferences. In addition to this, the stable staff group have a detailed knowledge of the people, their health needs and preferences at the home. Health care professionals also think that the standard of care at the home is excellent. People have access to a range of activities and are able to maintain contact with theirfamily and friends. People tell us that the food is ` delicious` and ` tasty `. Any issues regarding dietary requirements, preferences or weight issues are sensitively managed. People say there is plenty of food and staff know what they like and don`t like. People feel able to complain and know how to do this, although people said they have never needed to complain. The staff group are popular with people who live in the home who describe the staff as `caring and patient` `very kind` and `wonderful`. Belmont is a safe and clean place to live and work. Maintenance systems are very well managed and a good level of decor and furnishings is provided at the home. The manager and staff group have suitable qualifications and experience to care for people who require personal care. The home is well-managed on a daily basis by the Provider and supporting team. What the care home could do better: The home should continue to continually seek ways of ensuring that the services meet the needs of people and are the excellent standards that are maintained at present. Random inspection report Care homes for older people Name: Address: Belmont House 13 Greenover Road Brixham Devon TQ5 9LY three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Clare Medlock Date: 1 7 0 6 2 0 1 0 Information about the care home Name of care home: Address: Belmont House 13 Greenover Road Brixham Devon TQ5 9LY 01803856420 01803856420 belmonthouse@live.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mr Patrick Simon Phillips Mrs Belinda Phillips RGN Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Belinda Phillips RGN,Mr Patrick Simon Phillips care home 24 Number of places (if applicable): Under 65 Over 65 12 24 24 dementia old age, not falling within any other category physical disability Conditions of registration: 12 0 24 The amximum number of service users who can be accomodated is 24 The maximum number of service users who can be accommodated is 24. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (Code OP) Physical disability over 65 years of age (Code PD(E)) Care Homes for Older People Page 2 of 8 The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (Code OP) - maximum of 24 places, Physical diability over 65 years of age (Code PD (E)) - maximum of 24 places, Dementia - code DE - maximum of 12 places Date of last inspection Brief description of the care home Belmont House is registered to provide care for up to 24 people whose care needs are related to old age or physical disability. A call system is provided throughout the building and appropriate bathing and mobility aids are available for people that have mobility issues. A new shaft lift reaches all levels of the home and stair lifts access other levels that the lift does not reach. There are two adjoining lounges which can be separated by glazed doors, and a large conservatory. Meals are taken in a dining room which leads from the conservatory. At the front of the building is a well-tended garden area with a patio and raised pond with a fountain. Street parking is possible at the side of the home in nearby residential streets. The home is decorated and furnished to a high standard. A stable, competent and caring staff group are employed and supervised by the owner who is a registered nurse. At night the two staff are on sleeping in duty, with one oncall. Fees range from GBP341 to GBP495 per week, depending on care needs. The most recent inspection report is available on request. Care Homes for Older People Page 3 of 8 What we found: This was a random inspection performed to ensure compliance before the transition to the Essential Standards of Quality and Safety used under the Health and Social Care Act 2008. The site visit took place on Thursday, 17 June 2010. Prior to the inspection we sent surveys to people who live at the home. We received 5 from people living at the home, and one from a relative. The last key inspection, performed in September 2007 awarded the home an excellent rating. During this inspection there were no indications to change this rating. During the inspection we spoke to the provider, three members of staff, three people who live in the home and two visitors. We looked at care plans, three staff recruitment records, training records, medication processes, policies and procedures. We did this because we wanted to understand how well the recruitment and safeguarding systems work and what this means the people who use the service. All this information helps us to develop a picture of how the home is managed and what it is like to live at Belmont. What the care home does well: Belmont is a welcoming, calm and relaxed home. The Provider and the staff team pride themselves on providing an extended family to the people living there. The service was described by one person as you could not ask for anything better. The admission procedure is good and shows that staff make sure they can meet the persons needs before they are admitted. People tell us that the admission process is made easier by the staff at the home. People receive a very good standard of personal care, and communication with healthcare professionals in the community is very good. The care people receive is provided in a safe way and medicines are well-managed by the staff. Staff at the home make sure people see healthcare professionals and access health care within the NHS and community when they need to. The care planning documentation at home are good and mean that staff know how to care for somebody in a safe and consistent way that meet their individual needs and preferences. In addition to this, the stable staff group have a detailed knowledge of the people, their health needs and preferences at the home. Health care professionals also think that the standard of care at the home is excellent. People have access to a range of activities and are able to maintain contact with their Care Homes for Older People Page 4 of 8 family and friends. People tell us that the food is delicious and tasty . Any issues regarding dietary requirements, preferences or weight issues are sensitively managed. People say there is plenty of food and staff know what they like and dont like. People feel able to complain and know how to do this, although people said they have never needed to complain. The staff group are popular with people who live in the home who describe the staff as caring and patient very kind and wonderful. Belmont is a safe and clean place to live and work. Maintenance systems are very well managed and a good level of decor and furnishings is provided at the home. The manager and staff group have suitable qualifications and experience to care for people who require personal care. The home is well-managed on a daily basis by the Provider and supporting team. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. 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