Latest Inspection
This is the latest available inspection report for this service, carried out on 11th June 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Drumconner.
Annual service review
Name of Service: Drumconner The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 2 3 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 20 Poole Road Bournemouth Dorset BH4 9DR 01202761420 01202762158 info@drumconner.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Drumconner Homes Limited (Bournemouth) Number of places (if applicable): Under 65 Over 65 0 35 35 0 The maximum number of service users who can be accommodated is 35. The registered person may provide the following category of service only: Care home with nursing - Code N to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (Code OP) Physical disability (Code PD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Drumconner cares for up to 35 people in an attractive period house. It is set back from the busy main road that runs between Westbourne shopping area and the town centre of Bournemouth. The home is surrounded by an attractive garden and some parking is available. The home is on 3 floors with a passenger lift between the ground and the first, and a stair lift and several stairs leading to the 2nd floor. There are a variety of
Annual Service Review Page 2 of 6 aids and adaptations around the building to allow residents to move about more independently. There are 27 single rooms, fifteen of which have en suite facilities. The remaining 4 rooms are all doubles with en suites. There are additional communal toilets and bathrooms around the home. The current weekly charge at this home ranges between #775 and #975 -social care rates plus primary care trust funding. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received and requested since the last key inspection which took place on 16 June 2008 This included: The annual quality assurance assessment (AQAA) sent out by us, was completed and returned to CQC in a timely manner. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys completed by people living at the home and other interested parties. Regulation 37 notifications informing us of significant events in the home have been received throughout the year. We reviewed the previous key inspection report. We took account of what other people have told us about the service and any relevant information received from other organisations was considered. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and very detailed and gave us all the information we asked for. Eleven people living at the home completed and returned surveys to us. These told us, that everyone received sufficient information about the home prior to making a decision to move in. Everyone has received a contract. The AQAA tells us that the manager speaks to all residents individually every day to ensure everyone is happy and comfortable. Residents tell us that there are usually enough staff available when needed and the majority say that staff listen and act on what is said. Everyone said that they receive the medical care and support needed. As a result of listening to residents views and suggestions, the menus have been reviewed and seasonal changes introduced. Everyone who responded to a survey said that they always enjoyed the food provided. When a resident is admitted the care plan is compiled to ensure that the person is central to the planning. Everything that makes that person an individual is taken into account. There is an accessible complaints procedure on display at the home. Everyone says they know who to talk to if they have any worries or concerns. No complaints were received during the last year. Annual Service Review Page 4 of 6 There are 17 full time and 8 part time, care and nursing staff. Of the 18 permanent care staff 9 have achieved and NVQ level 2 or above in care. There is an ongoing training programme for staff. A full range of policies and procedures are in operation at the home, which are regularly reviewed. The home has an ongoing maintenance programme. During the last year improvements included, installing double glazing in two bedrooms, and redecorating 12 rooms. Improvements have also been made to the sluice areas. All respondents to the survey said that the home is always fresh and clean. The home benefits from the experienced management of the Registered Manager who has worked in the care sector for 12 years. The service continues to maintain high standards and strive for improvement wherever possible. There is no evidence to indicate that outcomes for people who use the service have changed since the last inspection of the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 15 June, 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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