Latest Inspection
This is the latest available inspection report for this service, carried out on 17th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Moorview.
Annual service review
Name of Service: Moorview The quality rating for this care home is: The rating was made on: three star excellent service 0 3 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Pauline ORourke Date of this annual service review: 1 2 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: Station Road Robin Hoods Bay North Yorkshire YO22 4RA 01947880490 F/P01947880490 moorviewhouseltd@talktalkbusiness.net Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Moorview House Limited Number of places (if applicable): Under 65 Over 65 16 0 Registered for 16 Service users with Learning Disabilities - one of whom may also have Physical Disability and 4 of whom may be over 65 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Moorview provides care and accommodation for up to 16 adults with learning disabilities. The home is situated on the main road into Robin Hoods Bay from both Whitby and Scarborough. It is a short walk from the village centre and local shop. The premises comprise of two ground floor lounges, two dining rooms, two kitchens, 14 single bedrooms and a double room. There are three bathrooms and a shower room. Toilets are located close to the communal areas and the bedrooms. The home does not have a passenger lift and is therefore only suitable for people who are fully ambulant. The people who live at the home have the use of two vehicles or, if they are able, may use the public transport network. Additional charges are made for hairdressing, toiletries, newspapers, holidays and some outings. 0 3 0 2 2 0 0 9 Annual Service Review Page 2 of 7 Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 5 surveys (out of 7 sent out) were returned to us by people using the service, along with surveys from relatives, staff and other professionals. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the service is still providing a good service and that they know what further improvements they need to make. The service ensures that people have a person centred support plan and where possible they have been actively involved in developing these plans. The care plans are reviewed regularly and include all relevant professionals. Where necessary best interest meetings have been held and Independent Mental Capacity Act (IMCAs) advisors have been appointed to ensure the views of people using the service are represented in these reviews. People are encouraged to develop their life skills inside and outside of the home. They are also encouraged to maintain contact with their families and friends. The surveys received from people in the service indicated that staff support them to make their own decisions as to what to do each day and they knew how to make a complaint. Feedback from staff included: it provides a safe, homely environment for the clients and takes care of their everyday needs and requirements They have a great social life, go on holidays a couple of times a year The home provides a happy and relaxed atmosphere for service users to live It actively encourages clients to be as independent as possible Clients have the opportunity to maintain and increase their social network and skills by going to various clubs, pubs, discos and theater groups People in the home access health services as necessary and they all have a health action plan as well as a health passport in case of hospital admission. Annual Service Review Page 4 of 7 There is a complaints procedure in place and this is displayed throughout the home. Any complaints made are recorded and investigated appropriately. There has been 1 complaint received by the home in the last twelve months, no complaints have been received by the CQC. Staff have had training in Safeguarding and there is a policy in place for the protection of vulnerable adults. There have been two referrals made to the safeguarding team at the Local Authority and the home has incorporated changes to way they work to ensure these situations do not reoccur. Staff are properly vetted prior to the commencement of their employment and they can access training to ensure they have the skills needed to do their job. They have undertaken training in: Total Communication, provided by a speech therapist, dementia care, epilepsy, safe handling of medicines, the mental capacity act, and deprivation of liberty. A new information area has also been created to allow staff to easily access information about their job. Staff have regular supervision and annual appraisals. The manager is supported by a deputy manager who is completing their nation vocational qualification level 4 in leadership and management. Together they monitor the quality of the service provided through regular meetings with people in the home as well as taking on information provided by the families and other visitors. Feedback provided from relatives included: I consider my daughter fortunate to have a place in Moorview since the service could not be bettered Moorview are good at making sure each resident has things to do like going to day centres and different clubs My relative has to be accompanied and they are able to do most things that they want to One health care professional who provided a positive response to our survey made one comment and that was: There needs to be a clear management structure for the staff and clients as currently there is some involvement from directors which is not always positive and causes confusion as to who has key responsibility The management team must be clear about where peoples responsibility lies within the home to ensure confusion is avoided. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide very good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 It is our Statutory responsibility to inspect all care service at least once every 3 years and we are not planning to inspect this service before 3rd February 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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