Latest Inspection
This is the latest available inspection report for this service, carried out on 15th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Riversway Nursing Home.
Annual service review
Name of Service: Riversway Nursing Home The quality rating for this care home is: The rating was made on: two star good service 2 4 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Vanessa Carter Date of this annual service review: 1 3 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Crews Hole Road St George Bristol BS5 8GG 01179555758 01179540145 riversway@btconnect.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Riversway Care Limited Number of places (if applicable): Under 65 Over 65 0 6 69 0 The maximum number of service users who can be accommodated is 69 The Registered Person may provide the following category of service only: Care Home with Nursing - Code N to service users of either gender whose primary care needs on admission to the home are within the following categories: Old Age, not falling within any other category (Code OP) - Maximum of 69 places Physical Disability (PD) Maximum of 6 places Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Riversway is registered as a Care Home for a maximum of 69 people requiring nursing care including younger physically disabled people. The Home is situated in the residential area of St George, occupying a riverside site, with easy access to local community facilities and is less than 2 miles to Bristol city centre. It can be accessed by car, or by bus with a short walk.
Annual Service Review Page 2 of 6 2 4 1 1 2 0 0 8 The Home is purpose built, providing mainly single en-suite bedrooms, with five shared rooms with en-suite facilities. The rooms are spaced over two floors and divided into 4 wings. Each floor offers bedrooms, a lounge and dining room as well as bathroom facilities with aids and adaptions for people with a disability. There are pleasant gardens to the front and side of the property, a conservatory and a balcony accessible from the upper floor. There is a passenger lift providing access to all communal areas. All parts of the home are accessible to wheelchair users. There is plenty of parking to the front of the property with ramped access up to the home and main reception area. Information about the current fees charged for staying at the home can be obtained from the home manager - fee levels are dependent upon assessed needs. The home makes additional charges for a number of other services and these charges are listed in the service user guide. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection that we completed on 24 November 2008. We judged that the people who live in the home would be provided with a good quality care service at this time, and we planned to inspection again within two years and to complete an annual service review within one year. Prior to this review we asked the service to complete their annual quality assurance assessment (AQAA). The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also asks them to give us some numerical information about the service. We sent surveys to the home manager to be given out to people living in the home and relatives, staff members and from other people with an interest in the service. We looked at any information we have about how the service has managed any complaints or significant events. We looked at information we had about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report was looked at to see if there was anything we asked the service to address. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. They told us that they continue to have monthly resident/relative meetings and that they listen to what they are told and make any changes that they can. The communal areas of the home have been redecorated and the home has been supplied with additional specialist nursing and bathing equipment, in view of the increasing dependency levels of people who are now coming in to the home. They also told us that one GP is now providing Local Enhanced Services and visits the home on a twice weekly basis, as well as at other times to see individual people. We received survey forms back from 10 people who live in the home, 10 relatives, six staff members and three healthcare professionals who visit the home. People living in the home told us that were generally very happy with the care and support that they received. the care for the residents is first class, some staff are better than others, more willing and they try to make sure that things are done your way and in your time. There were several comments made about how the staff sometimes do not tidy up after themselves, leaving a mess behind them - this worried three of the 10 people. Relatives made the following comments - the residents need to be given more to drink, Riversway seems to be a good care home, generally of a high standard, my relative is looked after very well and the staff are always helpful and polite, an Annual Service Review Page 4 of 6 excellent caring service. The six staff who completed forms said that Riversway was a nice place to work, they were provided with training that enables them to meet peoples needs, and that they were supported. Healthcare professionals made the following comments - they know their patients well, they need to document better the daily aspects of patient care and the staff are very committed and caring and the home seems well run. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. We have not received any complaints about this service since the last inspection. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 24 November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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