Care Home: Sea Point

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What the care home does well One person who returned a survey told us "Staff are always friendly and caring to both the residents and their families ", another said, " I am happy with everything the home does for me". Two people told us in their surveys that all the staff are very caring. As we toured the premises we observed daily life at Seapoint. Staff were seen to be courteous and sensitive with people. Two people we asked told us that the staff listened and acted on what they say, and that the staff were available when they needed them. The care plans give a very clear description of each person`s needs and the action required by staff to meet these needs. This means that care can be given in a consistent manner and if there are any changes in someone`s health or well being, this can be identified immediately. Seapoint provides comfortable, self-contained accommodation that is decorated in a domestic style, well maintained and clean. All the rooms seen were personalised to suit individual preferences. The registered manager ensures that the management of Seapoint creates an open, positive and inclusive atmosphere, and the home is run in the best interests of the people who reside there. What the care home could do better: One issue with regard to medication needs to be improved, this being the need for two staff to check and sign hand written prescriptions. Activities must be improved so that everyone living in the home has a fulfilling life and enjoys undertaking an activity which is suited to them. Some areas of the home are in need of maintenance including the handrails on the stairs, a replacement carpet due to stains and odour and the garden is unkempt and needs attention. Checks on equipment must be done in a timely way, this relates to the servicing of a hoist, ( last service 02/09). Random inspection report Care homes for older people Name: Address: Sea Point 14 Adelphi Road Paignton Devon TQ4 6AW one star adequate service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Caroline Rowland-Lapwood Date: 2 0 0 5 2 0 1 0 Information about the care home Name of care home: Address: Sea Point 14 Adelphi Road Paignton Devon TQ4 6AW 01803556899 01803556899 glen.rees@live.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Glenis Mary Rees Type of registration: Number of places registered: Conditions of registration: Category(ies) : Paignton Guild of Social Services Housing Associations Limited care home 12 Number of places (if applicable): Under 65 Over 65 12 12 old age, not falling within any other category physical disability Conditions of registration: Date of last inspection Brief description of the care home 0 0 Sea Point is registered to provide accommodation and care for a maximum of twelve service users who are over sixty-five years of age and who may also have physical disabilities. The home is situated in a quiet area of Paignton and is within a short and level walking distance of the sea front, town centre, bus and railway stations. Information about the service is available from the home in a Statement of Purpose and in a brochure. Copies of inspection reports will be made available on request or can be obtained from the CQC website. The current fees range from 333.00 week, Care Homes for Older People Page 2 of 8 Brief description of the care home dependant on need. Additional charges are made for optional extras including professional hairdressing and chiropody, personal toiletries, newspapers and magazines. Care Homes for Older People Page 3 of 8 What we found: This was a random inspection undertaken by one regulation inspector to check compliance with regulation. On the day of the inspection there were 9 people living at the home. The fieldwork part of this inspection was unannounced and took place on Thursday 20th May 2010 between 10:00 and 13:00. The Registered manager was present throughout the inspection. We chose two people, the most recently admitted, to look at their care files and care generally. There was a full assessment of each persons care needs and instructions for staff about how to provide care. We found that information contained in personal care files confirmed that people living in the home have access to health care services such as doctors, dentists, chiropodists and opticians. We looked at where medicines are stored and the systems in place to administer these; medication was managed well, currently the home does not hold any controlled drugs but there are good systems in place for when needed. Medication administration sheets were signed leaving no gaps and the proper codes used. Some charts showed hand written prescriptions ( following GP instruction) these must be signed and checked by two people to ensure accuracy. We looked at how people spend their day at Seapoint; activities are very limited leaving the individuals to organise their own time either reading watching the television or going out with their relatives and friends. Most people were happy with this, however one person was not and told us I am so bored there is nothing going on here. We discussed this with the manager and she agreed to find some activity to meet the individuals needs. We spoke to the cook she told us that menus are changed regularly and meals are cooked fresh every day, people are given a choice if they do not like what is on offer for the main meal of the day. On this day the meal was roast chicken with a variety of fresh vegetables. People told us the food was very good, lovely and reasonable. The kitchen was clean and tidy and fridge and freezer temperatures were recorded, the cook works using Safe Food Better Business which is good practice. The atmosphere was quiet but homely with most people preferring to stay in their own bedrooms, throughout the morning. We made a tour of the premises. We found that Seapoint is generally maintained to a satisfactory standard and is warm and comfortable; although some areas are need of attention, this includes the stair rail being fitted properly to the wall, a stained and malodorous carpet needing replacement in one bedroom and the garden being unkempt and needing attention. We were told that people bring in personal items of furniture from their own homes with them. The rooms we visited were clean, well decorated and homely with items of personal furniture and most people had photographs and other personal items on display. Each room was decorated in a domestic style. All the rooms seen were personalised to suit individual preferences. All the bedrooms have safety latches on the Care Homes for Older People Page 4 of 8 windows. Access to the upstairs is via stairs or using a shaft lift. We looked at three staff files. These were all people who have been recruited since the last inspection. We found that they all the required checks completed. We looked at records relating to health & safety these included, insurance documents, fire log book, hoist and lift maintenance and other risk assessments. All but one was in order, the hoist was overdue a service (02/2009). What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 12 16 The registered person must consult with every individual about a programme of activity to suit their needs. This will ensure everyone has a fulfilling life. 30/06/2010 2 38 13 The registered person keep 30/06/2010 all parts of the home to which the service users have access are free from hazards to their safety; this relates to the servicing of a hoist. This will keep people safe. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 2 9 13 Hand written prescriptions must be checked and signed by two members of staff. Activities and social histories should be recorded in the care plans. Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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