Latest Inspection
This is the latest available inspection report for this service, carried out on 10th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for St Anne`s (Huddersfield).
Annual service review
Name of Service: St Anne`s (Huddersfield) The quality rating for this care home is: The rating was made on: two star good service 1 0 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lynda Jones Date of this annual service review: 0 3 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 3 Heaton Road Huddersfield West Yorkshire HD1 4HX 01484435571 Telephone number: Fax number: Email address: Provider web address:
www.st-annes.org.uk St Anne`s Community Services Name of registered provider(s): Name of registered manager (if applicable) Mrs Joanne Lesley Higgins Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Number of places (if applicable): Under 65 Over 65 20 20 Can provide accommodation and care for one named service user at 3 Heaton Road category PD There will be no new admissions of service users aged 65 and over. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service St Annes (Huddersfield) is the collective name for a project of three houses registered to provide residential care to adults with enduring mental health needs. The project is managed from Heaton Road and the manager oversees all three houses. Each house has their own staff team with some flexible working across the three houses. Cambridge Road, the larger of the homes is purpose built and provides single
Annual Service Review Page 2 of 7 None 1 0 1 2 2 0 0 8 bedroom accommodation for up to ten people over two floors. It is close to the centre of Huddersfield. Heaton Road provides accommodation for up to six people and is some distance from local amenities. Beech Street, which is close to local amenities, provides accommodation for up to four people. Both date from Edwardian times and provide single bedroom accommodation over four floors. Each of the three houses has communal facilities and gardens. Public transport is within walking distance of all three houses which are located in residential areas. In addition to the fees, there are extra charges for hairdressing, chiropody and outings. Information about the home and the services it offers is available in the statement of purpose and service users guide, both of which can be obtained by contacting the home. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by eight people who use the service, six relatives, two health care professionals who have contact with people living at the home and four members of staff who work there. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and they know what further improvements they need to make. From the information in the AQAA and the surveys we received we know that people are properly assessed before they move in, this is to make sure that the service can meet their needs. In the AQAA, the manager said We have a good quality assessment tool in place which helps us collate all relevant information about clients needs. We have produced an information pack for clients. This includes information about public transport, places of interest, cinemas, theatres, museums and the locale. This gives clients from outside the area an overview of what is on offer in the local and wider community. All clients receive a written licence agreement. This is explained and discussed with the client thoroughly. The client receives a copy of this and one is retained in the clients file. They are both signed by the client and the manager. In the surveys everyone said they were asked if they wanted to move in and they confirmed that they were given information about the service to help them decide if it was right for them. Annual Service Review Page 4 of 7 Everyone has a person centred plan which identifies their individual needs and abilities, choice and decisions. In the surveys we asked people if they make decisions about what they want to do each day. The responses were mixed, five people said always, two said sometimes and one said usually. One person told us you can get something to eat without asking and you can have privacy in your own room. People lead active and fulfilling lifestyles. A timetable of leisure and social activities is in place to ensure that individuals are offered a range of opportunities throughout the week. In the AQAA the manager said Staff have supported clients to join Work Link to access employment. Clients have been supported to find employment on a voluntary basis with a charitable organisationand clients are supported to access educational courses and leisure courses. One relative said some activities and outings have been cancelled due to staff shortages, leaving people disappointed and hoped that this would not continue. The manager needs to ensure that there are sufficient staff on duty to enable planned activities to take place. The home has good links with local health care services to ensure that individuals needs are met. Everyone is registered with a GP, dentist and other health care professionals of their choice. Everyone has an individual support plans which details their health care needs and their personal preferences for daily support, such as bathing and dressing. People live in a comfortable, homely environment which meets their individual needs. The AQAA provided us with information about some recent developments in the houses. For example: One of the homes has developed a diversity garden at clients request and with clients input. One of the homes has built raised beds to grow vegetables in. This was at clients request and with client input. One of the homes now has a chicken coup and is awaiting the arrival of chickens. This was at clients request. Clients in one home are choosing coloured bathroom suites as the bathrooms are been refurbished. Clients in all the homes have chosen decor and carpeting for their own rooms and communal areas. Clients have also chosen new furnishing for the homes. The AQAA confirms that policies and procedures are in place for dealing with complaints and protecting people, and no complaints have been received at the home in the last 12 months. In the AQAA the manager said The staff team receive 6 monthly in house training for safe guarding adults at team meetings. All clients are given leaflets giving information on how to make a complaint and No More Abuse booklet on admission to the home. Staff spend time with each person going through this information so that people know what to do if they have any concerns.
Annual Service Review Page 5 of 7 Four surveys from staff working at the home have been returned to the commission. All include positive comments about the care provided and how the home is run. All four said they were given enough information about people so they could meet their needs, and all knew what to do if someone had concerns about the home. All the surveys indicated that there are usually enough staff on duty to meet the needs of people living at the home, and they receive enough support from the manager. We received comments from two health care professional who have contact with the service. We asked them to tell us what the service does well. They said Support clients to live as independent as possible they help people to preserve their skills and maintain their chosen lifestyle as much as possible, with sensitive support from dedicated staff They liaise well with other agencies. The home continues to let us know about things that have happened since the last inspection and they have shown that they manage issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 10 December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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