Latest Inspection
This is the latest available inspection report for this service, carried out on 4th May 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Stirling House.
Annual service review
Name of Service: Stirling House The quality rating for this care home is: The rating was made on: two star good service 2 4 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Megan Walker Date of this annual service review: 1 2 0 4 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Honicknowle Green Honicknowle Plymouth Devon PL5 3QA 01752704881 01752778024 caroline.paterson@plymouth.gov.uk www.plymouth.gov.uk Plymouth City Council Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Caroline Paterson Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Number of places (if applicable): Under 65 Over 65 0 0 32 32 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Yes, Caroline Paterson is no longer the registered manager. A new manager has been appointed and is currently applying for registration with the CQC. 2 4 0 3 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Stirling House is a detached 3-storey, purpose built property situated in the residential area of Honicknowle, Plymouth, close to local shops and amenities. The home is owned and managed by Plymouth City Council. The home provides accommodation for up to 32 people. The home has 32 single bedrooms, none of which have en suite facilities.
Annual Service Review Page 2 of 6 Both the 1st and 2nd floors have 2 dining rooms/kitchen areas and 2 lounge rooms, one of which is designated as a smoking lounge. On the ground floor are the main kitchen, a large dining room, lounge and a separate sun lounge/activities room. A shaft lift provides access to all floor levels. The rear garden is spacious, including a patio and grassed area, and accessible for all the people who use this service. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA). The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home asked for a longer period to complete their AQAA and we received it by the time agreed. The AQAA told us what the service does well and how it has improved over the past twelve months. It also identified what the service could do better and gave us information about plans for the next twelve months. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they have information about what improvements they will make. The AQAA informed us that the staff are continuing to listen to the views of people who use the service. The AQAA lists that this is done by ensuring any comments made as a consequence of client meetings, questionnaires, complaints, compliments, inspections, client reviews, care plans are discussed, reviewed and implemented accordingly. The AQAA also told us that they will continue to listen to feedback from the people who use this service, and explore other avenues of gaining client feedback. As a result of listening to people the AQAA stated that the following changes have been made: We have reviewed our client care plans. We have also taken into account client feedback regarding their personal care plans, employed a therapist for hand, feet, head massage as requested by clients, still exploring computer access for the clients, clients requested to raise funds for Children In Need, explored a gym facility, more frequent day trips. The AQAA also told us that the service has built good relationships with members of a local church. The AQAA states that Stirling House believes it provides value for money because it provides a safe warm comfortable environment that gives good quality of care and services for our clients. We received comments from ten people living in the home. They continue to be satisfied with the quality of the care. They all told us that Stirling House provides care well. Nine people told us they do not think the home could do anything better. Annual Service Review Page 4 of 6 Comments included: The home is already doing everything for our welfare, 10/10. One person suggested that they would like more activities and days out. The AQAA lists that Stirling House has received not any complaints since the last inspection. The Care Quality Commission has not received any complaints about the service. The home continues to let us know about things that have happened since our last key inspection. They have shown that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 24th March 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
