Care Home: Woodland Court Nursing Home

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Annual service review Name of Service: Woodland Court Nursing Home The quality rating for this care home is: The rating was made on: two star good service 2 9 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Clare Medlock Date of this annual service review: 2 1 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 56 Marldon Road Shiphay Torquay Devon TQ2 7EJ 01803613162 01803615192 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Woodland Healthcare Ltd Number of places (if applicable): Under 65 Over 65 0 0 3 39 One named service user under the age of 60 years with mild learning difficulties may reside at the home Registered for max PD(E) 39 service users over the age of 65 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Woodland Court has been a nursing home for over 14 years. The home is part of a group of homes providing personal and nursing care. It is sited in a residential area on the outskirts of Torquay. This home provides personal and general nursing care to people over the age of retirement. It is registered to care for up to 39 people mainly in single room Annual Service Review Page 2 of 7 None 2 9 1 0 2 0 0 8 accommodation. There are 25 single rooms all with en-suite facilities and 7 double rooms, mostly with en-suite facilities. The present use is that four of the double rooms are used as singles; therefore there are 29 singles and 3 double rooms. The home has a shaft lift, centrally located, making access between the ground and first floor easy for people with mobility and access problems. There is one large lounge with dining space on the ground floor at the rear of the building. The terrace immediately outside the lounge has wheel chair access and enables people to overlook the garden. The home has recently been redecorated in the communal areas and some bedroom areas. This has included fitting good quality carpets in the communal areas and passageways. Some of the bedroom carpets have also been replaced as part of the homes redecoration programme. The statement of purpose and the last inspection report were displayed in the reception area of the home. The fees charged are calculated according to the dependency of the person using the service and the room occupied. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service Speaking with people who use the service Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) although this was received after the timescales we set. Once received it was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA informed us that the home continue to listen to the views of people who use the service. The AQAA read : We undertake annual care reviews or more regular if needed relating to care to ensure we receive valuable feedback about our service or the individual needs of the client. We also have a very active relatives lobby group with whom we share ideas and plans in relation to the home development. The group acts as an advocate this can affect our decisions or policies. We have a representative for the relatives involved in our recruitment and interviewing process. We also lobby our clients throughout the year through small group discussions and written surveys all of these things are designed to enhance personal choice and support autonomy. As a result of this the home have We have adjusted the menus and offered more choice options to include currys and sweet and sour etc. The people we spoke with said Food is very good on the whole I get enough to eat The AQAA informed us of the changes and improvements that have been made since the last inspection. The improvements have included: a review of the pre admission document and update to incorporate more emphasis regarding the dementia sufferer. One person we spoke with said they had no choice about coming to the home (CQC comment-this is not the fault of the home) but said Although I did not chose it myself Annual Service Review Page 4 of 7 there is no indication that I would not chose it, it is very lovely People told us they were happy at the home. One comment was Its a lovely place The manager also stated that care has improved. The AQAA read We have improved in all areas of care. We are now supporting wellbeing far more than ever. We are proactive in health promotion rather than reactive. Our care planning documentation have improved, the detail and through teamwork there is a better understanding of a clients needs. We are more person focused rather than task orientated. People told us On the whole its a very good home, I am very happy here The AQAA read We have introduced a support worker to the home, changed menus to suit individuals, involved relatives more in the home operation. Staff informed us that a new support worker has been employed to provide group activities and one to one sessions with people in the home. Staff also said that another member of the staff team organises an activity programme on a Monday. We were informed that an additional external activity company visit the home weekly and that the small animal visits are very popular with people. The AQAA also stated We have become more accustomed to the ways of adult protection and dont see them as a threat but a method to improve. We have reduced the amount of complaints through our open door policy and communication with our clients and relatives. We have nominated a company adult abuse coordinator to ensure consistency and impartiality. The Care Quality Commission has not received any complaints regarding Woodland Court. The AQAA stated that the home have received one complaint and made one safeguarding referral. These issues were managed appropriately. People we spoke with said they felt able to complain and could speak to any of the staff. The AQAA read We have purchased soft furnishings and improved the general environment. We have improved the single room ratios, all doubles are now used a single and the space improved. We have purchased a range of medical profiling beds together with our equipment stock and have introduced new cleaning rotas to enhance our practice and reduce any malodours. People we spoke with said The building is beautiful, attractively maintained with superb furniture and Its very homely here and a very nice place to be. People were very complimentary about the staff. Comments included The staff couldnt be nicer, they are marvellous and that is an understatement and Staff are very kind and make me feel safe The AQAA stated We have improved the record keeping such as personnel files and gained a better understanding of the necessary documents required to protect our clients and ensure good practice. Our training plan and development workbooks have improved extended to a range of topical subjects. Staff told us they had receive all the mandatory training and had particularly enjoyed the dementia training. Staff also said some staff at the home had attended equality and diversity training Staff were complimentary about the management of the home. One member of staff said Mary is very good and looks after us very well. If I have a problem she always Annual Service Review Page 5 of 7 sorts it out for me. Staff appreciated the open door policy of the manager. Staff said the staff group worked well together as a team and knew the residents very well. Staff also said communication was good in the home. What are we going to do as a result of this annual service review? We will continue our inspection plan and will inspect before the end of October 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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